Return & Refund Policy
We will gladly accept returns within 14 days of your package being delivered providing that the products are returned in their original packaging, unopened and in salable condition. A refund will be issued within 30 days from the date we receive the returned package back.
We cannot accept returns if the item has been opened or has been used unless it is damaged or defective.
The customer is responsible for return shipping charges when the return is voluntary meaning that the customer has changed their mind or Great Auk Medical Supply has provided you with an incorrect or defective item. Otherwise, we will provide a free return shipping label to the customer or issue a refund for the product that is defective or damaged (shipping charges will not be credited)
There is a 15% restocking fee for voluntarily returned items, as well as any package that is refused or undeliverable due to insufficient address. A refund less shipping charges applies as well.
Shipping charges are non-refundable
We reserve the right to refuse refunds on personal use products for any reason. Special orders (in excess of $300.00) are subject to a 50% restocking fee.
Damaged or Defective Products
For any product that is damaged or defective, you must contact us within 5 days of the date of delivery to be eligible for a refund or replacement product. To receive a refund or replacement please email us the following information
Your Order Number (located the top right corner of the packing slip)
The Damaged or Defective Product (a picture of the damaged product)
Your Preference for Refund or Replacement
Incorrect or Missing Product from the order
The customer must contact Great Auk Medical Supply within 24 hours of receiving the incorrect product to have the correct product sent to the customer at no charge.
Any questions regarding our return policy, please email us at customerservice@greataukmedical.com